About us

Few words about us.

About us


Contact Centres are our work, but also our passion.

TTM GROUP (Pty) Ltd. is a Johannesburg-based ICT company focused on services and solutions within the customer experience, employee engagement and workforce optimization.

The company’s solution offering is designed primarily to automate each process within the contact centre and customer experience including phone calls, SMS, e-mail, social or web chat.

TTM GROUP maintains an exceptional level of technical mastery which ensures that customers have the 'Knowledge to Empower' .


Currently the company specialises in:

— Contact Centres
— Enterprise Telephony
— IP based Solutions
— Workflow
— Process Automation
— App Development
— CTI Integration
— Solution Architecture and Deployment
— Information Communications Technology


70%

of organizations that use cloud-based applications in customer engagement centers have benefited from improved customer experiences.

40%

The turnover rate for contact centers is estimated to be as high as 40%, and each individual turnover can cost the company.

571%

The TTM Cloud platform demonstrates true ROI with 571% return.

#1

Customer Experience Platform

TTM GROUP
is a Gold Partner
of Connex One


Connex One is at the forefront of call centre technology, handling over 14 million transactions a day worldwide and significantly improving customer experiences for our roster of clients. Our platform is adaptable so you will have an individually tailored solution perfect for your business needs. Engage with your customers your way with Connex One.

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The Right Software Can do a Lot For Your Company

TTM Cloud makes it easy for contact centers to optimize operations and processes while providing customers with self-service interactions that are simple, efficient and available over any channel. A truly omnichannel platform can help you reach new levels of productivity and operational efficiency while building a more personal relationship with every customer. Give your customers the best experience, every time while creating personalized, conversational experiences, no matter where or how customers interact with your company.

 
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